Order Issues

• Can I cancel or edit my order?

  At Sweetflexx, we're all about getting your favorite leggings to you as quickly as possible. Our dedicated warehouse team works swiftly, so once an order is placed, we may not be able to edit or cancel it, but if caught in time we will do our very best to accommodate these changes. Contact us: I...

• I'm having trouble processing the payment for my order, what should I do?

  We are really sorry to hear you were not able to complete your purchase, and we are here to support you the best way we can! Here are some common issues that may be holding up the process: Payment Details Couldn't Be Verified: If you receive this message, please review all the details included: ...

• I'm missing an item from my order, what should I do?

  We're truly sorry that an item is missing from your order, and we want to make sure you get it as soon as possible. Here's what you need to do: Contact us: Please email us at info@sweetflexx.com to start the process. Let us Know: Our customer support experts will assist every step of the way! Co...

• I received the incorrect item, what should I do?

  We're truly sorry for the mix-up, and we want to make sure you get the correct Sweetflexx item as soon as possible. Here's what you need to do: Contact us: Please email us at info@sweetflexx.com to start the process. Select the Correct Option: Confirm the received incorrect/wrong item option wit...

• What should I do if I receive a damaged or defective item?

  Oh no, we're really sorry to hear that you received a defective item. We aim for perfection and it looks like we missed the mark this time. Don't worry, we're on it and committed to making things right ASAP. Here's how you can help us fix this for you: Contact us: Please email us at info@sweetfl...