Returns and Exchange
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Can I send more than one order in the same return package?
Need to Return More Than One Order? Make Sure To Read the Instructions Below: We know it might be more convenient to send everything back in one package, but our shipping labels are created based on the weight of each order. So, we'll need you to send each order back separately. Combining them c... -
Need to exchange a gift? Here's what you'll need to get started: Order Number: You'll need this to start the process. Shipping Address Zip Code: Use the zip code from the shipping address. Don't have that information? Not a problem! Email us at info@sweetflexx.com and we will ask a few questions...
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How do I make an exchange for a new item, different length or different print?
Need to exchange for a new item? Here's what you'll need: Order Number: You'll need this to start the process. Shipping Address Zip Code: Use the zip code from the shipping address. Can't find this information? Contact us and we'll help you retrieve it. Start Your Return or Exchange Please send... -
How do I prepare my return packaging?
Printed Return Label Instructions: Follow the Prompts: Please email us at info@sweetflexx.com to receive your printed return label. Repack Your Items: Feel free to repack your items back in the original packaging or a package that is of a similar size. Please note that multiple orders cannot be ... -
How do I return or exchange my order?
Before you get started, make sure you have the following information: Order Number: You'll need this to start the process. Shipping Address Zip Code: Use the zip code from the shipping address. Can't find this information? Contact us and we'll help you retrieve it. Start Your Return or Exchange ... -
How long does it take to process a return?
We know you're eager to get things sorted, and we're here to help! Depending on what you need for your return, processing times can vary. Here's a quick guide to help you understand what to expect for your specific return request: Refunds: Issued back to the original payment method after process... -
I recently exchanged my order, why was I charged again for this order?
Wondering About the Credit Card Prompt During Your Exchange? Here's Why: It’s possible that you may have submitted an "Instant exchange" where you would have been prompted to provide your credit card information before completing your exchange in with our Sweetflexx Customer Support Team. For m... -
30 Days - Returns for Refund Returns shipped back within 30 days from the date the order was placed, in acceptable condition, are eligible for a refund to your original payment method, excluding original shipping costs. For all returns and exchanges, please email us at info@sweetflexx.com to con...
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Why does the returns portal say my order is not found?
Having Trouble with "Order Not Found" in the Sweetflexx Return/Exchange Portal? Here's What to Check: Verify the Shipping Zip Code: Make sure it's correct. Check for Extra Spaces or Characters: Ensure there are no extra spaces or characters before or after the order number. Social Media Order: A...