Why does the returns portal say my order is not found?

Having Trouble with "Order Not Found" in the Sweetflexx Return/Exchange Portal? Here's What to Check:

1. Verify the Shipping Zip Code: Make sure it's correct.
2. Check for Extra Spaces or Characters: Ensure there are no extra spaces or characters before or after the order number.
3. Social Media Order: All orders made directly through any social media platform such as Facebook or Instagram will have a different order number, if this is the case please contact us and we will supply you with the order information to complete the return portal successfully.
4. Exclude Additional Suffixes: Do not include any -1, (1), -SH1 after the numbers at the end of your order number.
5. Include Prefix for Exchanged Items: If you are returning a previously exchanged item, include the prefix EXC when entering the order number. Without that prefix, the system will say the order number does not exist.

If you are still having issues with your return, please contact us and we will be happy to help! Include details about the item/s you are returning and your preference for an exchange or return.